How are the chocolates packaged?
Every chocolate is individually wrapped in a so-called “freshpack”. Once the can or traditional packaging is opened, it protects the chocolate against external influences, like moisture, bacteria,.. They are stored in the refrigerator between 0°C and +7°C.
For the cans, the Belgian chocolates are packaged under protected atmosphere, without addition of preservatives.
Your hand will be the first hand to touch the chocolate!
More info: https://www.ovidias.com/en-be/sustainability
You undoubtedly want to enjoy your Belgian chocolates to the maximum. Therefore, place the chocolates in the fridge (0°C to +7°C) immediately upon receipt. This to guarantee the quality and shelf life.
When the chocolates are stored too hot, a white film is formed on the chocolate. This film is harmless and disappears when the chocolate melts in your mouth.
When the chocolates are stored too hot, a white film is formed on the chocolate. This film is harmless and disappears when the chocolate melts in your mouth.
Ganache is a creamy filling, largely consisting of chocolate, butter and cream, which may be flavoured with natural aromas.
Praliné is a paste on the basis of hazelnuts, almonds and sugar. As a filling this paste is mixed with chocolate and/or butter and, if applicable, a natural aroma.
The nutritional values page provides a detailed description of the allergens per chocolate. We also listed all possible allergens per can and per traditional packaging.
Some of the chocolates in our range contain alcohol. You can find the Belgian chocolates which contain alcohol on the page of the nutritional values. All our chocolates with ganache contain alcohol.
Every complaint is formally handled at Ovidias according to fixed procedures in our quality manual. The procedure is also specified in the General Terms and Conditions on this website.
Ovidias is holder of the IFS, BRC and ACG quality standard certificates. We meet all these requirements with a percentage at the highest level. These inspection systems meet the strictest standards of the current legislation on food, and the external independent audits are renewed annually.
Open – eat – share – repeat. That’s how you handle a can of Ovidias chocolates
We give the chocolates a shelf life of 3 months if they are stored in the refrigerator.
First check whether your chocolates in the can of giftbox are damaged or not. Send us clear photos of the damaged cans or giftboxes and we will provide a solution straight away.
We offer you a flexible delivery with DPD Predict. DPD will always inform you of the delivery day by email.
Is the day inconvenient for you? If so, you can:
arrange to leave your parcel at a DPD Pickup Shop
change your delivery date
change your delivery address
choose your safe place (neighbors, carport, ..)
Yes, that’s possible. If you are not at home during the day, you may choose to have the chocolates delivered at a different address (with family, friends, or at work, …)
You can select a redelivery option on the DPD website. Enter your reference number and postcode on the website to see where the driver left your ‘sorry we missed you’ card, and then select the redelivery or collect option you’d prefer.
No problem. Your package will be left with your neighbour. What if your neighbour is not home either? Your parcel will be brought to a nearby Pickup parcel shop. This is a quick and easy option, and means that you can collect the parcel when it is convenient for you. The DPD driver will leave a note in your letterbox stating the address of the Pickup parcel shop and when the parcel will be available for collection. DPD will also send you an email stating when the parcel has arrived at the Pickup parcel shop.
Yes, that’s possible. In that case, the order will be delivered to the reception. Please clearly state the contact’s name to make sure that your package is delivered to the right person.
DPD will always inform you of our delivery day by email. Is the day inconvenient for you? If so, you can:
arrange to leave your parcel at a DPD Pickup Shop
change your delivery date
change your delivery address
choose your safe place (neighbors, carport, ..)
You’ll be informed of the day and time slot when your delivery will be made.
Purchasing less than €35: €6,95 for shipment in Belgium
FREE delivery from € 35
The delivery costs for the following European countries for purchases under €35 are:
Netherlands: € 8,95
Luxemburg: € 6,95
Germany: € 8,95
France: € 10,95 (+ supplement 40€ for Corsica)
Denmark: € 19,95
Ireland: € 17,95
Italy: € 19,95
Austriak: € 17,95
Spain: € 17,95
FREE delivery from €35 also for the above European countries.
Our transport wrapping is optimised for the transport of cooled products. We use a Styrofoam box to which cooling elements are added. That way, your chocolates remain in perfect condition during transport.
By correctly separating/sorting the packaging material after receipt, you contribute to an improved environment.
Styrofoam: EPS = expanded polystyrene. This is mono material consisting of one type of material, which makes it extremely suitable for recycling. It is also groundwater neutral.
Cooling elements: can be reused after freezing. Always handy!
Yes, companies can also order chocolates online. Send an e-mail to contact@ovidias.com and we will be pleased to help.
Different payment methods are available to you:
Bancontact / Mistercash
Creditcard, o.a. MasterCard en Visa
PayPal
What if you have any problems with the payment?
If you have any problems during the payment process, we recommend that you contact us directly.
We will help you out as soon as possible.
Refunds & returns
Consumers have no right to return our products. If, in certain exceptional cases with extenuating circumstances, we do decide to refund one of our customers, this refund will be made using the same payment method that the customer used to make the payment in the first place, unless explicitly agreed otherwise. No additional costs will be charged for the refund. We will make every endeavour to return the purchase amount within 5 working days.
The promotional or discount code can easily be added in the shopping cart under the option “Add promotional code”. The discount code is valid up to the specified end date.
The discount code can only be used once and cannot be exchanged for cash. The amount of the discount code must be used in full.
After placing your order and when your package left our warehouse, you will receive an e-mail with a track & trace link. This link allows you to follow the status of your chocolate delivery.
Did you forget something or do you want to make any changes, while your order was already finalised? Please contact us immediately. As long as the order has not left our warehouse, we can still change it.
